Frequently asked questions
Can I try Profundis without paying?
Yes. Search offers a limited anonymous preview. A Free personal account has 50 credits per monthly cycle; some datasets and fields require an eligible paid entitlement. Teams and Business have a separate eligibility-checked organization trial.
Does a free account include API or MCP access?
Not with the monthly credits alone. The API and the MCP server require a paid plan (Solo or Professional) or unused credits from a credit pack. Organization integrations use their own scoped service keys, not a personal token. See API and MCP.
What does a result prove?
It proves that the displayed record was observed in the indexed data. Dates and coverage vary. A shared address, icon or tracking tag does not prove common ownership, and missing data does not prove that an asset disappeared. Review the sources before making an attribution.
Does Profundis continuously scan my declared domains?
Declaring scope alone starts no collection. Enable a monitor with a query, schedule and budget. The first usable collection establishes a baseline. A monitor is not a live uptime or vulnerability scanner.
Can clients use the workspace themselves?
Yes. Invite named external users, assign their spaces and set an envelope for searches. They see explicitly shared content rather than private staff work. See Members and invitations.
Are the personal and organization credit balances shared?
No. Organizations own separate balances, and each client envelope is a limit within that balance. Insufficient organization credits never cause a personal debit or an automatic overage charge. When you create an organization, your purchased personal credits move to it once, after you consent. See What changes for your account.
Which identity providers work?
Staff SSO supports Entra ID, Google Workspace and configurable OpenID Connect. SAML and SCIM are not available. External clients can keep named personal sign-in. See SSO setup.
How do I cancel or get my data?
Manage personal billing from My account, and organization billing from its Billing tab. Review the effective cancellation date in the portal. Export organization data and retained files before its displayed retention deadline. See Billing, Data export and the refund policy.
Where do I learn the query language?
Use Search syntax for working examples, supported operators, dataset differences and common errors. A page-local text filter only filters loaded results; it does not run a new search against the index.